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Terms and conditions
These Terms and Conditions ("Terms") govern your use of the Gala Boxe Casino de Montreal services, including but not limited to ticket purchases, casino gaming, and loyalty program participation. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. DEFINITIONS
For the purposes of these Terms, "we" or "us" refers to Gala Boxe Casino de Montreal and its associated operators, while "you" refers to any individual accessing or using our services.
2. ACCOUNT REGISTRATION AND USE
To access certain features or participate in specific events, you may be required to create an account with us. You must provide true, accurate, current, and complete information about yourself during the registration process. We reserve the right to terminate your account at any time if we believe that you have provided false or misleading information.
3. TICKET PURCHASES AND EVENT PARTICIPATION
Tickets for events are sold on a first-come, first-served basis. You acknowledge and agree that ticket sales are final and non-refundable unless otherwise stated in these Terms or as required by law. By purchasing tickets or participating in our events, you represent that you meet the age requirement (18+ years old) and comply with all applicable laws and regulations.
4. CASINO GAMING
Our casino gaming services are operated in accordance with Quebec's regulatory framework for casinos. You acknowledge and agree to be bound by these regulations, including but not limited to limits on bets, purchases, and withdrawals. We reserve the right to modify or cancel any game at our discretion without notice.
5. LOYALTY PROGRAM
Our loyalty program is designed to reward repeat customers. By participating in this program, you acknowledge that you meet all eligibility requirements and agree to comply with these Terms. You may earn points for certain actions or events, which can be redeemed for rewards according to the terms set forth on our website.
6. RESPONSIBLE GAMBLING
We take responsible gambling practices seriously. If we believe that your gaming activity is excessive, we reserve the right to intervene and restrict or limit your access to our services. You acknowledge and agree that you will play responsibly and within your means.
7. DEPOSIT AND WITHDRAWAL LIMITS
You may set deposit limits according to Quebec's regulations or as per your request to us. We also impose soft withdrawal limits for security reasons, which can be adjusted on a case-by-case basis at our discretion.
8. SECURITY MEASURES
We implement robust security measures to protect your information and financial transactions. However, you acknowledge that no system is completely secure, and we are not liable for any losses resulting from unauthorized access or use of our services.
9. CUSTOMER SUPPORT
You may contact us through various channels (on-site help desks, telephone, email, live chat) regarding questions or concerns related to our services. We strive to respond promptly to your inquiries, but the timing and quality of responses may vary depending on circumstances beyond our control.
10. GOVERNING LAW AND JURISDICTION
These Terms are governed by and construed in accordance with Quebec law, without giving effect to any principles of conflicts of laws. Any disputes arising from these Terms or related to your use of our services shall be resolved through binding arbitration at the sole discretion of the parties.
11. CHANGES TO TERMS AND CONDITIONS
We reserve the right to modify or update these Terms at any time without notice, effective upon posting on our website or via electronic communication with you (if possible). Your continued access or use of our services following such changes shall constitute your acceptance of the revised terms and conditions.
12. ENTIRE AGREEMENT
These Terms represent the entire agreement between us regarding your access to and use of our services. No other agreements, representations, warranties, or understandings not included in these Terms are binding on either party.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including all applicable laws and regulations.